Overview

TransGate Solutions was able to sit down and help us understand every charge on our processing statement in person and in an easy to understand process. When it came time to change over to them it was easy! They programmed all 19 of our offices in person within 2 days . Even now that we’ve been with Merchant Office for a while, they continue to help us manage our pricing and technology.

With the help of TransGate Solutions I now process credit cards with my wireless terminal while I’m on the road. This gives my customers confidence when making payments using their credit cards since I’m not writing down their credit card numbers anymore or calling my office to process it over the phone. I appreciate the personal attention I get whenever I call the local number and how they created a solution that fits my business.

We understand the bottom line and when TransGate Solutions was able to sit down with us and print a pricing comparison at the initial meeting it had our attention. After explaining the whole process and all the fees we decided the savings and the presentation was worth it. We have now been processing with Merchant Office for over a year.

Since signing my 4 locations with Merchant Office I’ve been able to continue to grow my business without having to worry about our merchant services. As a restaurant we have several sales reps per day solicit us for credit card processing. Merchant Office of New England has helped us wade through the pile of lies and mis-information to understand the value of an honest relationship.

When I met Merchant Office I was using another processing company that was constantly raising my rates and ignoring my calls. Merchant Office explained how my “Actual Rate” was too high and helped me get my actual rate below 2%. They were able to help me program my POS System and get me out of the existing contract I was being controlled by. To date they have saved me over $15,000 in processing fees and I still refer friends and family to them.

As a hotel owner our issues tend to arise at all hours of the night, I know with Merchant Office I can call anytime I have a question or a problem and I get immediate service from a local person who is willing to handle my problems over the phone or in person 24x7x365.

"When TransGate Solutions came into our business they didn’t just look at our statement and lower our rates a little, they found a more efficient way for us to process credit cards which saved us a more on our fees and allowed us more time to run our business.  Their continual review of our pricing structure and all of the offers that walk through our door has assured us that we made the right choice."